TERMS

The prices shown include the provision of electricity, hot water, bed linen, towels and cleaning supplies. A starter supply of firewood will be provided for Camas Bàn Cottage and Uisge Bèo, additional firewood can be purchased on site or at a local shop . Firewood is included for Darach Mòr. The price shown also includes an ‘end of stay’ clean. Our water is from the burn and so is brown due to the peat.  It is subject to regular obligatory water quality testing by the authorities.

Payment: 

Your booking will be confirmed on receipt of the booking form and of the deposit of 30% of the holiday cost. The booking will remain under review for a period of 24 hours by Greenwood Retreat ltd. and we reserve the right to cancel the booking and return your deposit if necessary. 

The balance of the rental will be due for payment 6 weeks before the arrival date. If your payment has not been received 6 weeks before the commencement date we reserve the right to cancel the booking. If the booking is made within 6 weeks of the arrival date then payment will be due in full. No entry to properties will be allowed without receipt of payment, in full, being cleared beforehand.

Provisional bookings may be made by phone or email, but will only be secured on receipt of a 30% deposit. The balance of the payment must be made no less than 6 weeks before the arrival date.

Cancellation: Cancellations must be immediately notified to us by email.

Bookings are not cancellation protected, meaning, if you cancel over 6 weeks days before arrival date, and we are able to re-let your dates, we will refund you the deposit. If we are unable to re-let, you remain responsible for the deposit and there will be no refund. 

From 6 weeks before the arrival date to the day of arrival, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates.If we are able to re-let, we will refund you all or part of the sum you have paid, depending on the value of the replacement booking. You will be reimbursed at the check-in date of the original or replacement booking, whichever has the later arrival date.

Accuracy of Details:

The website are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

Occupancy: 

Occupancy shall be from 4.30pm on the day of arrival to 10.00 am on the day of departure – unless special arrangements have been made. We need this time to ensure that the cottage is ready for your arrival after the previous guests and to prepare for the arrival of following guests. 

Late departure may incur a £25 penalty.

The property is let for the purposes of a holiday let to which paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 applies. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours, any unreasonable behaviour or damage to the property may result in the Owner requiring the Responsible Person or their guests to leave the property at which point the contract may be terminated and no refund will be due.

The total number in your party shall not exceed the capacity of the accommodation on the booking form, unless by prior arrangement with the owners.

The hirer is liable for any damage caused to the holiday home.

Setting up a tent or using a caravan or motor home on the property ground is prohibited, unless the property owner has agreed to this prior to the rental period.

Right of Entry: 

We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We have the right to enter any accommodation (without prior notice if this is not practicable or possible) if special circumstances or emergencies arise.

On departure: 

You are requested to leave the accommodation in a clean and tidy condition. This includes washing up any dishes by loading and starting the dishwasher, placing rubbish in bin liners and putting it in the outside bins, ensuring ovens and barbecue are clean and free from grease. We reserve the right to make a charge of £50 for extra cleaning if the accommodation is not left in a satisfactory condition. The hirer takes responsibility for minimising any fire risk. Electricity and heating should be run at the minimum level required particularly when not present at the property.

Cleaning & Breakages:

The hirer will keep the property and all furniture, equipment & fittings in or on the property in a like state of repair and cleanliness as at the commencement of the let and will make good any damage, breakage or loss that may occur during the let. We may waive this if we deem the loss to be minimal. You will be responsible for the property keys during the rental period. If you lose the keys, we reserve the right to charge you the cost of cutting new keys and/or new locks plus all other associated costs. 

Non-smoking:

All accommodation is strictly non-smoking. We reserve the right to make a charge for extra cleaning if guests are found to have been smoking in the accommodation.

Internet and Wifi access: 

Internet access is provided for guests’ use in their accommodation. You agree to reasonable and lawful usage of this service. Due to the rural area broadband can be affected by weather and if any interruption occurs it may take a while for repairs to be done. No refunds or compensation will be paid in the event the internet fails, is unavailable or too slow. 

Children:

Guests must accept responsibility for the safety of their children at all times whilst visiting Greenwood Retreat.  All children (a person under 16 years of age) must be supervised by an adult at all times. You must take particular care when children are in the vicinity of hazards such as the road, fires, and water.

Pets: 

Until September 2023 Pets are welcome at Camas Bàn Cottage but not at the Usage Bèo andDarach Mòr properties. Please inform us in advance or at the time of booking the type and number of pets. There is an additional charge per animal of £20.00 per booking. There is no charge for guide dogs. We do ask that pets are house trained, kept under control and not allowed on bedding or other soft furnishings. Pets vaccinations, worming and flea treatments must be up to date. Pets must not be left unattended in the property unless crated, unlikely to cause a noise disturbance and left for a short period. Please keep dogs on a leash when away from the immediate vicinity of the rented property. Please make sure all dog waste is collected and disposed of without delay. Dog owners will be held responsible for any damage caused to the property or its contents by their dog and for any extra cleaning required. 

After September 2023 Pets are not allowed at the properties, please enquire about guide animals.

Any payment for damages or extra cleaning costs must be paid to Greenwood Retreat within 14 days of departure.

Vehicles:

Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of negligence of the proprietors.

Liability: 

As far as the law allows, Greenwood Retreat Ltd shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify Greenwood Retreat against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party. You are recommended to take out appropriate personal insurance for your holiday.

“Force Majeure” (circumstances beyond the control of the owner):

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking, either the 30% deposit or the full amount if its within the 6 weeks to occupancy. If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the owners. No additional compensation, expenses or costs will be payable.

Shortcomings: 

Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on site, and will do our best to resolve any problem. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your holiday and follow up by writing to us within 28 days of the end of your holiday. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.

General: 

In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.